| Sampling Factors: |
Location (Not Relevant: Not Relevant: There is a unique location in Santiago)
Customer: Relevant: Government and Private
Size (Not Relevant: Not Relevant: All work efforts, regardless of size, follow the same quality manual and procedures.)
Organizational Structure (Not Relevant: Not Relevant: There is the same Organizational Structure)
Type of Work (Not Relevant: Not Relevant: There is the same process for two kind of work: government and private customers. In fact, if you can observe Hospiser process, there are not differences for working with public area customer and private area clients.) |
| Sampling Factor Values: |
Government (Customer): Development Software for Government
Private (Customer): Development Software for Private Entities |
| Subgroups: |
Government Project: Development Software for Government
4 People, 3 Basic Units
– Government
Private Project: Development Software for Private Entities
2 People, 1 Basic Units
– Private |