| Sampling Factors: |
Location (Not Relevant: All the units considered in the scope of the appraisal work in common teams, irrespectively of their location (Madrid or Lausanne))
Customer (Not Relevant: The OU is the IT department of the company)
Size (Not Relevant: All the projects in the sample are in similar size. When the transformation project considers larger scopes, the project is divided into phases for optimizing the ability of the development team)
Organizational Structure (Not Relevant: Structure is common for all the projects and services)
Type of Work: This point consolidates the key factor affecting the way in which processes are being implemented, resulting in Development projects and Support services
Platform: The platform for projects may affect the engineering life cycle, considering the following singularities: SAP, Package adaptation and Infrastructure projects |
| Sampling Factor Values: |
DEV (Type of Work): Development projects
SVC (Type of Work): Services delivered to end-users
SAP (Platform): Development projects based on SAP
PBD (Platform): Package adaptation projects
INF (Platform): Infrastructure proejcts |
| Subgroups: |
1.DEV.SAP: Development projects for implementing new functionalities based on SAP
31 People, 4 Basic Units
– DEV
– SAP
2.DEV.PBD: Development projects for implementing new functionalities based on adaptation of packages
25 People, 8 Basic Units
– PBD
– DEV
3.DEV.INF: Development projects for implementing new IT infrastructure
23 People, 3 Basic Units
– DEV
– INF
4.SVC: End-user support services
9 People, 2 Basic Units
– SVC |