| Sampling Factors: |
Location (Not Relevant: Not Relevant: There is a unique location in Santiago)
Customer (Not Relevant: Not Relevant: There is no difference per customer)
Size (Not Relevant: Not Relevant: All work efforts, regardless of size, follow the same quality manual and procedures.)
Organizational Structure: Relevant: Investment, Factory, Engineer
Type of Work: Relevant: Development & Maintenance |
| Sampling Factor Values: |
Investments (Organizational Structure): Develop, implement and maintain IT solutions for Financial Trading Desks and Portfolio Managers
Factory (Organizational Structure): Software development for internal needs and external clients
Engineer (Organizational Structure): Develop, implement and maintain IT solutions for financial risks, legal management and payments/collects management and loans and mortgage management
Development (Type of Work): Project”s development
Maintenance (Type of Work): Maintenance”s software |
| Subgroups: |
InvDev: Investments”s area project development
26 People, 8 Basic Units
– Investments
– Development
InvMan: Investments’s area project maintenance
15 People, 11 Basic Units
– Maintenance
– Investments
FacMai: Factory’s area project maintenance
5 People, 2 Basic Units
– Factory
– Maintenance
EngDev: Engineering’s area project development
8 People, 3 Basic Units
– Development
– Engineer
EngMai: Engineering’s area project maintenance
6 People, 2 Basic Units
– Engineer
– Maintenance |