| Sampling Factors: |
Location (Not Relevant: There is only one location)
Customer (Not Relevant: No changes to the service processes due to the type of customer)
Size (Not Relevant: Service processes do not change according to the size)
Organizational Structure (Not Relevant: The organization is small and flat)
Type of Work: Requirements, planning and monitoring processes change according to the type of work |
| Sampling Factor Values: |
Sell (Type of Work): Sales of equipment
Install (Type of Work): Installation of equipment
Maintenance (Type of Work): Preventive and corrective maintenance
Support (Type of Work): Customer support |
| Subgroups: |
Sell: Sales of equipment
6 People, 1 Basic Units
– Sell
Install: Installation of equipment
6 People, 1 Basic Units
– Install
Maintenance: Preventive and corrective maintenance
6 People, 1 Basic Units
– Maintenance
Support: Customer support
6 People, 1 Basic Units
– Support |