| Sampling Factors: |
Location (Not Relevant: The only location of the software development area is Culiacan (in the state of Sinaloa, Mexico).)
Customer (Not Relevant: An internal department is being appraised; its customers are other areas/companies of the Coppel Group. Hence all projects are managed as internal projects.)
Size (Not Relevant: All teams are medium (always less than 10 people). Regardless project duration, the same process is being used.)
Organizational Structure: The software development area is divided into 7 zones, where each zone is responsible for attending all software needs of a fraction of Coppel”s operational areas. Each zone has a manager in charge.
Type of Work (Not Relevant: Only one type of work is being appraised, and that is software development.) |
| Sampling Factor Values: |
Zone “1” (Organizational Structure): Group responsible for addressing software needs mainly related to Coppel”s marketing and customers” credit lines.
Zone “2” (Organizational Structure): Group responsible for addressing software needs mainly related to Coppel”s stores” points of sales and administration.
Zone “3” (Organizational Structure): Group responsible for addressing software needs mainly related to managing Coppel”s warehouses and internet.
Zone “4” (Organizational Structure): Group responsible for addressing software needs mainly related to Coppel”s purchasing activities.
Zone “Retirement Funds” (Organizational Structure): Group responsible for addressing software needs related to managing retirement funds services.
Zone “Bank” (Organizational Structure): Group responsible for addressing software needs related to BanCoppel, a bank that belongs to the group.
Zone “South America” (Organizational Structure): Group responsible for addressing software needs related to Coppel”s business located in South America (stores, warehouses, purchasing, and administration). |
| Subgroups: |
Subgroup 1: Zone “1” projects.
125 People, 22 Basic Units
– Zone “1”
Subgroup 2: Zone “2” projects.
125 People, 22 Basic Units
– Zone “2”
Subgroup 3: Zone “3” projects.
125 People, 22 Basic Units
– Zone “3”
Subgroup 4: Zone “4” projects.
125 People, 22 Basic Units
– Zone “4”
Subgroup 5: Zone “Retirement Funds” projects.
60 People, 10 Basic Units
– Zone “Retirement Funds”
Subgroup 6: Zone “Bank” projects.
90 People, 14 Basic Units
– Zone “Bank”
Subgroup 7: Zone “South America” projects.
113 People, 12 Basic Units
– Zone “South America” |