| Sampling Factors: |
Location (Not Relevant: Not Relevant: There is a unique location in Mexico)
Customer (Not Relevant: Not Relevant: All projects are developed internally, although they are built as products to be offered to the market.)
Size (Not Relevant: Not Relevant: All work efforts, regardless size, follow the same quality manual and procedures.)
Organizational Structure (Not Relevant: Not Relevant: There is the same Organizational Structure)
Type of Work: Relevant: There are two types of work: 1) Development, where the organization create a new product; 2) Maintenance, where the company works over an existing product. |
| Sampling Factor Values: |
Development (Type of Work): A project intended to develop a new software application. The new software application will be a product to be offered to the market.
Maintenance (Type of Work): A project intended to add, update or remove functionality to an existing software application or to correct defects of an existing software application. |
| Subgroups: |
Internal-Development: Projects intended to develop a new software application product whose customer is internal to the organization
4 People, 3 Basic Units
– Development |