| Sampling Factors: |
Location (Not Relevant: There is a unique location (Gijon), because there are no developments in Madrid. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)
Customer (Not Relevant: Customers don”t influence in the methods used to develop or maintain the software, because exists only one method for all the customers. Process is not tailored. Projects are developed for different customers using the same methods, because the organization supports the economic risk of the project, and so, the organization determines the way of working. Professional Services are a kind of works that are determined by customers, but these services are excluded.)
Size: Relevant: Work is performed differently based on the size of the projects or maintenance requests. Minor changes are managed as corrective or maintenance activities, while others are considered enhances and new projects. The threshold is established in 100 hours.
Organizational Structure (Not Relevant: All projects inside the Integration and Development Department use Izertis Methodology. Software development and maintenance is only performed at Integration and Development Department. So, organizational structure is not a determining or distinguishing factor affecting the implementation or performance of work.)
Type of Work: Relevant: Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering: software development project and service maintenance. |