| Sampling Factors: |
Location (Not Relevant: The work is performed in their offices in Santiago and the implementation on the client’s sites.)
Customer (Not Relevant: The OU is focusing in only one client Banco Estado (State Bank of Chile).)
Size (Not Relevant: Software products initiatives are treated the same way, it depends on type of work rather than size. New development and Maintenance have each of it its own same set of processes (not depending on size))
Organizational Structure (Not Relevant: Small organization which works integrated based on the agreed software solution.)
Type of Work: Software Development Area has two types of work New Developments and Software Maintenance. |
| Sampling Factor Values: |
ND (Type of Work): New Software Developments
Ma (Type of Work): Software maintenance |
| Subgroups: |
New: New SOftware Development
9 People, 3 Basic Units
– ND
Maint: Software Maintenance
7 People, 2 Basic Units
– Ma |