| Sampling Factors: |
Location (Not Relevant: There are two locations: Medellin and Bogota. However, all basic units perform the same operations. All work coordinators stay at Medellin, only some operators of one basic unit stay at Bogota due to the customer site is at this city. Customer requests at Bogota are similar as Customer requests at Medellin.)
Customer: There is only on type of customer: SAP users. At least one sampling factor must be selected. Customer was the factor selected, and the entire organizational unit is the sample.
Size (Not Relevant: All basic units perform the same operations. If one basic unit receives more service requests, they increment the number of operators, but processes are the same.)
Organizational Structure (Not Relevant: There is only one SAP Consultancy area.)
Type of Work (Not Relevant: There is only one type of work: SAP Consultancy.) |