| Sampling Factors: |
Location (Not Relevant: only 1 location, Zhengzhou)
Customer (Not Relevant: multiple customers, all projects are required to follow the same process irrespective of customer)
Size (Not Relevant: all small projects of less than 5 people)
Organizational Structure (Not Relevant: the same project structure for all projects)
Type of Work: business process and CRM software applications |
| Sampling Factor Values: |
Business Process (Type of Work): Business Process software application
CRM (Type of Work): Customer Relationship Management software applications |
| Subgroups: |
Business Process: Business Process software application
6 People, 2 Basic Units
– Business Process
CRM: Customer Relationship Management software application
3 People, 1 Basic Units
– CRM |