| Sampling Factors: |
Location (Not Relevant: Projects are executed from multiple locations using the same processes)
Customer (Not Relevant: Customers are serviced by Global Business Services depending on the units evaluated as part of Organizational Structure)
Size (Not Relevant: There is no variation in process selection due to factors affecting size in a project)
Organizational Structure: Executed projects are identified either as part of Application Services or Industry Software & Solutions
Type of Work: Projects are either Development, Maintenance or Testing |
| Sampling Factor Values: |
Apps (Organizational Structure): Application Services Projects cover CSC Applications and related activities
IS&S (Organizational Structure): Industry Software and Solutions Projects cover Finance and Healthcare Products
Development (Type of Work): Projects using the Development Lifecycle
Maintenance (Type of Work): Projects using the Maintenance Lifecycle
Testing (Type of Work): Projects using the Testing Lifecycle |
| Subgroups: |
Apps Maintenance Projects: Projects in Application Services Unit that follow Maintenance Lifecycle
53 People, 3 Basic Units
– Apps
– Maintenance
Apps Testing Projects: Projects in Application Services that follow the Testing Lifecycle
98 People, 5 Basic Units
– Testing
– Apps
IS&S Development Projects: Projects in Industry Software & Solutions that follow the Development Lifecycle
213 People, 4 Basic Units
– IS&S
– Development
IS&S Maintenance Projects: Projects in Industry Software & Solutions that follow the Maintenance Lifecycle
226 People, 7 Basic Units
– Maintenance
– IS&S |