Scientific Systems and Software International Corporati

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Location has no impact on the way work is performed as the standard processes are followed. The sample covers 100% of the location. [Not Relevant]) Customer (Not Relevant: Type of customer is same (Federal) and has no impact on the way work is performed as the standard processes are followed so it is Not Relevant. [Not Relevant].) Size (Not Relevant: The service offerings are of similar size of about five (PTE/FTE) regardless of customer or work type as these services are offered with some shared resources following SLAs. All the processes are applied. [Not Relevant].) Organizational Structure (Not Relevant: It is Not Relevant as Organization structure is same and has no impact on the way work is performed as the standard processes are followed. [Not Relevant].) Type of Work: There are two types of service work: Security Support Type (SST) and Platform Support Type (PST). SST type of work emphasizes on incident logging and handling, service delivery timeliness, audit support, monitoring, reporting, etc. The PST type of work emphasizes on the requirements, change management, configuration management support, interface, issues escalation and service transition, etc. [Relevant]
Sampling Factor Values:	SST (Type of Work): Security Support Type (SST) type of work emphasizes on incident logging and handling, service delivery timeliness, audit support, monitoring, reporting, etc. PST (Type of Work): Platform Support Type (PST) type of work emphasizes on the requirements, change management, configuration management support, interface, issues escalation and service transition, etc.
Subgroups:	SST: SST type of work emphasizes on incident logging and handling, service delivery timeliness, audit support, monitoring, reporting, etc. 5 People, 1 Basic Units – SST PST: The PST type of work emphasizes on the requirements, change management, configuration management support, interface, issues escalation and service transition, etc. 5 People, 1 Basic Units – PST