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Sampling Factors:
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Location (Not Relevant: All work is performed in the Scope Infotech offices in Columbia, MD and at client sites in the Baltimore, MD area using the same processes and under the same senior management. No differences in process implementation were noted in relation to location.) Customer (Not Relevant: The majority of work is being done for government agencies. Scope Infotech performs as both a prime contractor and as a subcontractor in this regard. No differences in process implementation were noted.) Size (Not Relevant: All projects are less than 20 FTE.) Organizational Structure (Not Relevant: All projects operate within the Scope Infotech organizational unit and report to the same senior management.) Type of Work: Types of work in the organizational unit include development and services. No differences in process implementation were noted within each subgroup. |
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Sampling Factor Values:
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Development (Type of Work): New development and enhancements projects Services (Type of Work): Service delivery projects |
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Subgroups:
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Development Projects: New development and enhancements
26 People, 6 Basic Units
– Development Services Projects: Services delivery projects
21 People, 2 Basic Units
– Services
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