| Sampling Factors: |
Location (Not Relevant: One Location Zhengzhou)
Customer: Multiple Customers
Size (Not Relevant: Small company – 30 people)
Organizational Structure (Not Relevant: Small company – 30 people)
Type of Work: Has two different types of work streams |
| Sampling Factor Values: |
Government (Customer): Work performed for the government agencies
Retail (Customer): Work performed to help access customers and provide them with their information needs
Housing (Type of Work): Provides the platform to undertake the various states of housing management
Call Centre (Type of Work): Developments associated with the call centre technology |
| Subgroups: |
Housing: The capabilty of allowing local government officials the capability of accessing details about the local housing stock
6 People, 2 Basic Units
– Government
– Housing
Call Centre: Provision of the software to run a call centre operation
3 People, 1 Basic Units
– Call Centre
– Retail |