Organization Name:
(组织名称) Corporativo Sercobi S.C.
(组织名称) Corporativo Sercobi S.C.
Organizational Unit:
(组织单位) Contact Center
(组织单位) Contact Center
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Mar 28, 2014
(评估结束日期) Mar 28, 2014
Lead Appraiser:
(主任评估师) Enrique Roman De La Torre
(主任评估师) Enrique Roman De La Torre
Sponsor:
(发起人) Juan Pablo Elizundia Cardoso
(发起人) Juan Pablo Elizundia Cardoso
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location: Not relevant but selected due to SAS limitations.
Customer (Not Relevant: Not relevant – Same processes are used, regardless of the customer being served.)
Size (Not Relevant: Not relevant – Same processes are used, regardless of the program size.)
Organizational Structure (Not Relevant: Not relevant – Same processes are used, regardless of the organizational structure.)
Type of Work (Not Relevant: Not relevant – Same processes are used, regardless of the type of work.)Sampling Factor Values: Remote (Location): Work done at customer facility
OnSite (Location): Work done at contractor facilitySubgroups: OnSite Contact Center: All local Contact Center work groups.
95 People, 7 Basic Units
– OnSite
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