| Sampling Factors: |
Location (Not Relevant: Single location)
Customer (Not Relevant: All projects are required to follow the same process irrespective of customer)
Size (Not Relevant: All projects are required to follow the same process irrespective of size)
Organizational Structure (Not Relevant: This is a single department where all follow the same process)
Type of Work: There are development / enhancement & maintenance projects as well as infrastructure support and SAP support projects |
| Sampling Factor Values: |
DEM (Type of Work): development / enhancement & maintenance project
Infrastructure (Type of Work): Infrastructure support project
SAP (Type of Work): SAP support project |
| Subgroups: |
DEM_DEV_SVC: Projects have both a DEV and SVC component
76 People, 7 Basic Units
– DEM
Infra_SVC: Infrastructure support projects – relevant to SVC
30 People, 1 Basic Units
– Infrastructure
SAP_SVC: SAP support projects – relevant to SVC
6 People, 1 Basic Units
– SAP |