| Sampling Factors: |
Location (Not Relevant: Although the work is performed in multi locations across India, the work performed is similar and seamless. Sometimes, the same project may be spanning multiple locations using standard QMS. While not considered as critical sampling factor, the project selection will ensure that all the locations are covered.)
Customer (Not Relevant: Projects are broadly based on QMS and minor differences taken care of by tailoring and hence not considered to be a sampling factor.)
Size (Not Relevant: Size does not have any significant impact on how work gets done other than some tailoring.)
Organizational Structure: Organization has different groups based on industry they are serving. These industry groups are large and managed independently by senior execs. The industry groups are likely to have significant influence on the process and outcomes.
Type of Work (Not Relevant: The Appraisal is specifically focusing on AO, IO work. Development type projects are considered as part of CMMI-DEV appraisal separately (conducted earlier in 2011) and are on the OU definition for SVC appraisal. Hence the type of work is not considered as relevant.) |
| Sampling Factor Values: |
FS (Organizational Structure): Financial Services Industry Group
CMT (Organizational Structure): Communications, Media and Technology Industry Group
PRD (Organizational Structure): Products Industry Group
RES (Organizational Structure): Resources Industry Group
H&PS (Organizational Structure): Health & Public Services Industry Group
IO & TC (Organizational Structure): Infrastructure Outsourcing and Technology Consulting
Others (Organizational Structure): Avanade, Cross Industry and CIO |
| Subgroups: |
1: FS IG
2213 People, 70 Basic Units
– FS
2: CMT IG
1501 People, 44 Basic Units
– CMT
3: PRD IG
5433 People, 110 Basic Units
– PRD
4: RES
2525 People, 45 Basic Units
– RES
5: H&PS IG
577 People, 18 Basic Units
– H&PS
6: IO and TC IG
1817 People, 21 Basic Units
– IO & TC
7: Others
700 People, 38 Basic Units
– Others |