| Sampling Factors: |
Location (Not Relevant: The unit considered in the scope of the project is based in a single location, using the same office facilities)
Customer (Not Relevant: All the services are delivered using CERTUS’ processes)
Size (Not Relevant: There is only a service in place)
Organizational Structure (Not Relevant: Structure is common for the service in place today and for any new service to be included into the platform)
Type of Work (Not Relevant: Support is considered inside the scope of each service, covering the complete selling life cycle, from the prospect contract, to the signature of the contract)
100% sample: All services within the OU are considered in the scope of the appraisal |