| Sampling Factors: |
Location (Not Relevant: This factor is not applicable because they projects in the scope are in Estado de México.)
Customer: This factor is relevant because IT Department have two types of customers: internal and external. This factor involves tailoring the implementation of the processes by customer type.
Size (Not Relevant: This factor is not applicable because all the projects have similar size (small projects).)
Organizational Structure (Not Relevant: This factor is not applicable because all projects belong to “IT Department”.)
Type of Work (Not Relevant: This factor is not relevant. The type of work is only software development projects) |
| Sampling Factor Values: |
Internal Customer (Customer): Software development projects for internal clients
External Customer (Customer): Software development projects for external clients |
| Subgroups: |
Group 1: Internal Customer: Software development project for internal clients
1 People, 1 Basic Units
– Internal Customer
Group 2: External Customer: Software development project for external clients
2 People, 5 Basic Units
– External Customer |