| Sampling Factors: |
Location (Not Relevant: Only one location)
Customer (Not Relevant: Customers do not influence the way of working)
Size (Not Relevant: Only small projects)
Organizational Structure (Not Relevant: The R&D center is one small entity integrating all projects and support groups (except HR department))
Type of Work: Slight differences exist in terms of process implementation between development and maintenance projects |
| Sampling Factor Values: |
Development (Type of Work): Projects dealing with the development of new products
Maintenance (Type of Work): Projects dealing with the evolution of existing products |
| Subgroups: |
Development: Projects dealing with the development of new products
9 People, 2 Basic Units
– Development
Maintenance: Projects dealing with the evolution of existing products
8 People, 2 Basic Units
– Maintenance |