| Sampling Factors: |
Location (Not Relevant: Not Relevant: Single location: Jinan)
Customer: The OU has two basic types of customer: Internal customers and external customer projects. Feasibility analysis of the products for internal customers is needed; work related to pre-sales are needed for external customers The processes of Internal customer projects are different from those of external customers projects. The processes of RD, REQM and VAL might be differed
Size (Not Relevant: Same process for all sizes, process implementation is no difference for project size)
Organizational Structure (Not Relevant: All projects are within technology research and Development Center, working according to same process)
Type of Work (Not Relevant: Not Relevant: All developments are software development,so there is no influence on the process implementation.) |
| Sampling Factor Values: |
Internal customer (Customer): Developing products that support internal departments
External customer (Customer): Developing a solution according to specific contract with customers |
| Subgroups: |
Internal customer: Develop products that support internal departments
15 People, 2 Basic Units
– Internal customer
External customer: Develop a solution according to specific contract with customers
47 People, 5 Basic Units
– External customer |