| Sampling Factors: |
Location (Not Relevant: No difference in processes due to Location. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project. Location is not relevant.)
Customer: There are two types of customer, one is colleges and universities, another is commercial organizations. There are some differences in the project management, quality assurance and delivery ralated processes due to the customer.
Size (Not Relevant: No difference in processes due to Size. The size of the projects is around 5 FTEs. Size is not relevant.)
Organizational Structure (Not Relevant: No difference in processes due to Organization. All the project teams are belong to R&D Department and the team structure is almost same. Organization Structure is not relevant.)
Type of Work (Not Relevant: No difference in process due to Type of Work. The main business is to provide software customization development services of education or other management information system to customers. Type of Work is not relevant.) |
| Sampling Factor Values: |
Education (Customer): Colleges and universities.
Commerce (Customer): Commercial organizations, such as restaurants, cinemas. |
| Subgroups: |
SG1: The type of work is provide software customization development services of education related management information system to college and universities. The size of the projects is around 5 FTEs. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
12 People, 3 Basic Units
– Education
SG2: The type of work is provide software customization development services of online commercial related information system to commercial organizations. The size of the projects is around 5 FTEs. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
6 People, 2 Basic Units
– Commerce |