| Sampling Factors: |
Location (Not Relevant: All work is done in Shanghai.)
Customer (Not Relevant: All are internal customers, processes aren”t affected.)
Size (Not Relevant: Size is not a factor in process use in projects)
Organizational Structure (Not Relevant: All work is in the same Division.)
Type of Work: Development and Maintenance projects use some different processes. |
| Sampling Factor Values: |
Maintenance (Type of Work): Enhancements or fixes to existing systems.
Development (Type of Work): Develop new or rebuild existing systems providing new functionality. |
| Subgroups: |
Maintenance: Enhancements or fixes to existing systems
94 People, 51 Basic Units
– Maintenance
Development: Develop new or rebuild existing systems providing new functionality.
32 People, 11 Basic Units
– Development |