| Sampling Factors: |
Location (Not Relevant: Project teams may work onsite according to project plan. Product Operation Center locates at Shanghai city. There is no other office delivering software implementation services.)
Customer (Not Relevant: All customers are from Internet Service Providers.)
Size (Not Relevant: Project team members may be different based on project requirements, lifecycle selected and resource availability. Normally, project team size is below 15 people. The organization assumes all project team sizes are same.)
Organizational Structure (Not Relevant: There are three departments under Product Operation Center. The three departments work together to deliver software implementation services.)
Type of Work: There are two types of work. One is New Product Development. Another one is Product Enhancement Development. |
| Sampling Factor Values: |
New Product Development (Type of Work): Software solutions are implemented based on technology innovation, long term business perspective and national policy.
Product Enhancement Development (Type of Work): Solutions are enhanced function and feature based on operational feedback in terms of performance, usability, and customer business requirements. |
| Subgroups: |
New Product Development: Project is to study and develop new solutions based on technology innovation, long term business perspective and national policy.
24 People, 2 Basic Units
– New Product Development
Product Enhancement Development: Project is to enhance solution function and feature based on operational feedback in terms of performance, usability, and customer business requirements.
56 People, 8 Basic Units
– Product Enhancement Development |