| Sampling Factors: |
Location (Not Relevant: OU is located in Shanghai, P.R.China and work is performed in the same location)
Customer: OU provide SW system development and maintenance services for (1) Internal Business department customers (2) External Bank customers. Some of works (e.g. project management, support processes) are performed slight differently based on the customer types.
Size (Not Relevant: Works are not performed differently upon size of projects and support functions. Project size is always similar (less than 15 people, less than 1 year period))
Organizational Structure (Not Relevant: OU is structured based on professionals and works are performed in the same way by teaming professionals (e.g. PM, Development, Testing) and support functions (e.g. CM, QA).)
Type of Work (Not Relevant: OU is software development organization and working on software system development and maintenance. Works are not performed differently by type of works) |