| Sampling Factors: |
Location (Not Relevant: The whole team is in one office in Shanghai)
Customer: Two different types of customers: External: products facing external customers like doctors, patients etc. Internal: Products supporting internal operation of external products. Different type of customers caused notable difference in several PAs like RSKM, RD, VAL
Size (Not Relevant: The size of the projects are similar (between 10 to 20))
Organizational Structure (Not Relevant: All teams share similar structure)
Type of Work (Not Relevant: All online (web based but support all platform) applications following agile lifecycle) |
| Sampling Factor Values: |
External (Customer): External customers like doctors, patients, etc.
Internal (Customer): Internal operation team |
| Subgroups: |
EXT: This group is focusing on developing of external customer facing products
37 People, 3 Basic Units
– External
INT: This group is focusing on developing of internal operation support system
16 People, 1 Basic Units
– Internal |