| Sampling Factors: |
Location (Not Relevant: Not Relevant: All the applications are developed at one location, i.e. Shanghai city only.)
Customer (Not Relevant: Not Relevant: Work is not performed differently based on the customer served by that work. Most of the customers are the telecommunication operators)
Size (Not Relevant: Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Most of the projects in the company are small/medium size)
Organizational Structure (Not Relevant: Not Relevant: Work is not performed differently based on the organizational structure. All software development work is performed in the R&D Centre.)
Type of Work: Relevant: Work is performed differently based on the type of work, most of the work could be divided into, New Project Development Maintenance Project |
| Sampling Factor Values: |
New Project Development (Type of Work): To develop a new project based on the customer needs
Maintenance Project (Type of Work): To upgrade/optimize the project based on the existing system to meet the customer needs |
| Subgroups: |
New Project Development: To develop a new project based on the customer needs
17 People, 3 Basic Units
– New Project Development
Maintenance Project: To upgrade/optimize the project based on the existing system to meet the customer needs
8 People, 1 Basic Units
– Maintenance Project |