| Sampling Factors: |
Location (Not Relevant: Just one location is Shanghai.)
Customer: There are 2 types of customers: 1.Very important customers: telecom operator 2.Normal customers: other customers
Size (Not Relevant: The size of service work is the same.)
Organizational Structure (Not Relevant: There are the same business units for providing services.)
Type of Work (Not Relevant: The type of service work is the same.) |
| Sampling Factor Values: |
VIC (Customer): Very important customers
NC (Customer): Normal Customers |
| Subgroups: |
Important: Very important customers
21 People, 2 Basic Units
– VIC
Normal: Normal customers
37 People, 4 Basic Units
– NC |