| Sampling Factors: |
Location (Not Relevant: The organizational unit locates at Shanghai. There is no other service locations delivering software implementation services.)
Customer (Not Relevant: All customers are from telecommunication area. The organization assumes all customers are same group.)
Size (Not Relevant: All projects sizes are below 10 people. The organization assumes all projects are same size.)
Organizational Structure (Not Relevant: There are two departments under the organizational unit. Research & Development Center and Quality Department are working together to deliver software implementation services. The two departments are managed as one team.)
Type of Work (Not Relevant: All works are software implementation services.)
Product lines: There are two product lines. One is crawl network solution. The second one is data monitoring and control solution. |
| Sampling Factor Values: |
Crawl network solution (Product lines): Customized development to automatically crawl network information for customers.
Data monitoring and control solution (Product lines): Implement data monitoring and management solutions for customers. |
| Subgroups: |
Crawler development projects: Implement automatical crawl network information for customers.
12 People, 2 Basic Units
– Crawl network solution
Data monitoring and control projects: Implement data monitoring and management solutions for customers.
9 People, 2 Basic Units
– Data monitoring and control solution |