| Sampling Factors: |
Location (Not Relevant: All work is done in Shanghai using the same set of organizational processes, supported by the same support groups.)
Customer (Not Relevant: There are no alternative processes for use by different customers; most customers are local government agencies.)
Size (Not Relevant: All of the projects are within the same size range, so there are no differences in processes used because of the size.)
Organizational Structure (Not Relevant: All software for customer projects is developed in the Research and Development Department)
Type of Work: All work done in the R&D Department is new development for customer projects |
| Sampling Factor Values: |
New development (Type of Work): New developed software for customers.
Other work (Type of Work): Work that isn”t new development of products for customers. |
| Subgroups: |
New Development: Development of software for customers
22 People, 4 Basic Units
– New development |