| Sampling Factors: |
Location (Not Relevant: Single factor(Shenzhen))
Customer (Not Relevant: Single factor(No differ process by customer))
Size (Not Relevant: Sing factor(No differ process by size))
Organizational Structure (Not Relevant: Single factor(No differ process by org structure))
Type of Work (Not Relevant: Sing factor(software engineering))
Type of Product: ·Service Product ·Sales Product
Type of Project: ·Customizing Dev ·Upgrade&Maintance |
| Sampling Factor Values: |
Service Product (Type of Product): Airline service system for internal management.
Sales Product (Type of Product): Airline sale system for external ticket sale.
Customizing Dev (Type of Project): The aim of project is meet the new function requirement of customer.
Upgrade&Maintance (Type of Project): The aim of project is meet the maintance requirement of customer. |
| Subgroups: |
1: New function requirement for service Product
45 People, 4 Basic Units
– Service Product
– Customizing Dev
2: Maintance requirement for service Product
37 People, 3 Basic Units
– Upgrade&Maintance
– Service Product
3: New function requirement for sale Product
28 People, 2 Basic Units
– Sales Product
– Customizing Dev
4: Maintance requirement for sale Product
52 People, 5 Basic Units
– Upgrade&Maintance
– Sales Product |