| Sampling Factors: |
Location (Not Relevant: There is only one service location for the organization to deliver application implementation services.)
Customer: Projects are implemented for three different customer segments. One is Government & Enterprise Project. Second one is Intelligent Transportation Project. The third one is Public Security Project.
Size (Not Relevant: Project size is below 10 people. The organization manage project implementation with same project size.)
Organizational Structure (Not Relevant: Software R&D Center is the department delivering application services. The other supporting functions provides project management and testing services for software R&D Center.)
Type of Work (Not Relevant: All project is software implementation project.) |
| Sampling Factor Values: |
Immigrate Permit Customers (Customer): Customers which provide immigrate permit management services.
Transportation Customers (Customer): Customers who provide bus pass management services.
Public Security Customers (Customer): Customers are majorly from police departments and the solutions implemented are for public security management. |
| Subgroups: |
Government & Enterprise Project: Customers are from government and enterprise. Software solutions implemented are social security management, such as immigration passport, Hong Kong and Macao entrance permits management.
17 People, 2 Basic Units
– Immigrate Permit Customers
Intelligent Transportation Project: Customers are bus service companies. The projects implement solution for single bus pass management system.
14 People, 3 Basic Units
– Transportation Customers
Public Security Project: The projects implement solutions for police departments with citizen ID and certificate issuance and management.
9 People, 2 Basic Units
– Public Security Customers |