| Sampling Factors: |
Location (Not Relevant: Location has been considered Not Relevant because all the software development and maintenance activities are performed in Shenzen)
Customer (Not Relevant: Customer has been considered Not Relevant because software development and maintenance processes used are the same for all the customers)
Size (Not Relevant: Size has been considered Not Relevant because projects use the same processes whatever the size of the application)
Organizational Structure (Not Relevant: Organizational Structure has been considered Not Relevant because all the work is performed in the R&D department)
Type of Work: Type of work has been considered Relevant because activities performed differ in the case of New Development or Maintenance |
| Sampling Factor Values: |
New product development projects (Type of Work): Development projects using the full range of organizational processes
Maintenance projects (Type of Work): Maintenance projects using subset of the organizational processes |
| Subgroups: |
New product development: Development projects using the full range of organizational processes
10 People, 2 Basic Units
– New product development projects
Maintenance projects: Maintenance projects addressing new customer needs and using a subset of organizational processes
9 People, 2 Basic Units
– Maintenance projects |