| Sampling Factors: |
Location (Not Relevant: there is only one location of OU)
Customer (Not Relevant: the main customer is China Gas Group)
Size (Not Relevant: projects cycle is about 10 or 11 months)
Organizational Structure (Not Relevant: OU is the only one department for software development business in this company)
Type of Work: there are 2 types of work |
| Sampling Factor Values: |
new development (Type of Work): software new development
Maintenance (Type of Work): The maintenance or upgrade of the already released version |
| Subgroups: |
New Dev: software new development
21 People, 2 Basic Units
– new development
Maintenance: The maintenance or upgrade of the already released version
9 People, 1 Basic Units
– Maintenance |