| Sampling Factors: |
Location (Not Relevant: All processes are the same for work in Shanghai or at customer sites)
Customer (Not Relevant: The customer is the State Power Grid for all projects and services)
Size (Not Relevant: Projects all use the same set of processes regardless of size)
Organizational Structure (Not Relevant: All work is managed by a single PMO, using the same process materials)
Type of Work: Projects do development work and service work. Development work includes new development of systems and software as well as research projects that produce software and/or reports. Service work includes infrastructure installation and support, e.g., network or power systems, and maintenance support for systems developed by the company. |
| Sampling Factor Values: |
DEV: development (Type of Work): New development for customers
DEV: research (Type of Work): Experimental/exploratory software projects for internal or external customers
SVC: Infrastructure (Type of Work): integration and installation of customer systems |
| Subgroups: |
DEV: development: New development for customers
252 People, 17 Basic Units
– DEV: development
DEV: research: Experimental/exploratory software projects for internal or external customers
74 People, 5 Basic Units
– DEV: research
SVC: Infrastructure: Integration and installation of customer systems
60 People, 4 Basic Units
– SVC: Infrastructure |