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Sampling Factors:
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Location (Not Relevant: the OU has only one location, in Beijing)
Customer: different customers need different environments, 2 types, computer and mobile.
Size (Not Relevant: the size doesn’t affect the processes and in a narrow scope.)
Organizational Structure (Not Relevant: matrix management is used across the OU. Organizational Structure does not play an important role)
Type of Work (Not Relevant: R&D work) |
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Sampling Factor Values:
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Computer (Customer): Customers use computer environment
Mobile (Customer): Customers use mobile environment |
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Subgroups:
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SG1: Customers use computer environment.
26 People, 4 Basic Units
– Computer
SG2: Customers use mobile environment.
27 People, 4 Basic Units
– Mobile
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