| Sampling Factors: |
Location (Not Relevant: Not relevant. only one location)
Customer (Not Relevant: Not relevant All federal customers)
Size (Not Relevant: Not relevant . all projects are similar in size)
Organizational Structure (Not Relevant: Not relevant. the Organization is small and flat)
Type of Work (Not Relevant: Not relevant there is one type of work IT Services)
Whole organization: This includes the whole Organization Unit that is IT services |
| Sampling Factor Values: |
IT Services (Whole organization): This includes the Service desk
Null group (Whole organization): no projects in this |
| Subgroups: |
Service Desk: This includes the service desk
6 People, 1 Basic Units
– IT Services |