| Sampling Factors: |
Location (Not Relevant: Only one location – Jiangmen City, Guangdong)
Customer (Not Relevant: All customers are electricity companies, and the OU’s development and delivery activities do not discriminate among customers.)
Size (Not Relevant: Most of the projects (refer to “Type of Work”) have moderate size. Project size does not significantly influence process implementation in the OU and is not considered a management factor.)
Organizational Structure: The OU consists of 3 development teams, and each team focuses on different application domain.
Type of Work: Generally, software development works organized and managed as projects. Also some urgent defect-fix or enhancement to existing software system. Maintenance will not be included because it follows a very simple process, thus is less meaningful for the process improvement. |
| Sampling Factor Values: |
Software Development Department (Organizational Structure): Software development of core business applications of electricity industries
Information and Operation Business Department (Organizational Structure): Software development of information management and enterprise operation of electricity industries
Electronic Transition Business Department (Organizational Structure): Software development of electronic transition applications of electricity industries
Software Project (Type of Work): To create or upgrade a software system.
Maintenance (Type of Work): To fix defects for the running software system. |
| Subgroups: |
SG1: Software Development Department, Software Project
32 People, 3 Basic Units
– Software Development Department
– Software Project
SG2: Information and Operation Business Department, Software Project
28 People, 5 Basic Units
– Software Project
– Information and Operation Business Department
SG3: Electronic Transition Business Department, Software Project
25 People, 4 Basic Units
– Electronic Transition Business Department
– Software Project |