| Sampling Factors: |
Location (Not Relevant: All projects are in the same location: chengdu city.)
Customer: There are two types of customer: Internal customers and external customers, there are different processes for RD and VAL.
Size (Not Relevant: All projects are similar size: <10>
Organizational Structure (Not Relevant: Only one software development Department: R&D Department)
Type of Work (Not Relevant: There are one type of work: Software development) |
| Sampling Factor Values: |
Internal customers (Customer): Software product development for internal customers
External customers (Customer): Software product development for external customers |
| Subgroups: |
SUB1: The BUs belong software product development for internal customers
10 People, 2 Basic Units
– Internal customers
SUB2: The BUs belong software product development for external customers
25 People, 5 Basic Units
– External customers |