| Sampling Factors: |
Location (Not Relevant: All the units considered in the scope of the appraisal work in common teams, irrespectively of their location (Madrid or Lausanne))
Customer (Not Relevant: The OU is the IT department of the company)
Size (Not Relevant: All the projects in the sample are in similar size. When the transformation project considers larger scopes, the project is divided into phases for optimizing the ability of the development team)
Organizational Structure (Not Relevant: Structure is common for all the projects and services)
Type of Work: This point consolidates the key factor affecting the way in which processes are being implemented, resulting in five types of Development projects and Support services |
| Sampling Factor Values: |
DEV. SAP (Type of Work): Development projects for implementing new functionalities on top of the SAP instance in place
DEV.PACK (Type of Work): Development projects for implementing new functionalities based on adaptation of commercial packages
DEV.APDEV (Type of Work): Development projects for adding new applications to the portfolio, implementing them from scratch
DEV.GIS (Type of Work): Development projects for deploying the standard GIS set-uparchitecture in new sites,as the result of setting-up new manufacturing facilities
DEV.INF (Type of Work): Development projects for implementing new IT infrastructure
SVC (Type of Work): End-user support services. |
| Subgroups: |
1.DEV.SAP: Development projects for implementing new functionalities based on SAP
25 People, 8 Basic Units
– DEV. SAP
2.DEV.PACK: Development projects for implementing new functionalities based on adaptation of packages.
9 People, 2 Basic Units
– DEV.PACK
3.DEV.APDEV: Development projects for developing new applications from scratch.
11 People, 2 Basic Units
– DEV.APDEV
4.DEV.GIS: Development projects for deploying the standard GIS architecture in new sites.
16 People, 7 Basic Units
– DEV.GIS
5.DEV.INF: Development projects for implementing new IT infrastructure
16 People, 7 Basic Units
– DEV.INF
6.SVC: End-user support services.
11 People, 2 Basic Units
– SVC |