| Sampling Factors: |
Location (Not Relevant: Location as a factor may not influence the implementation, since all the three BUs operate from the same location)
Customer: The three BUs offer service to customers from different domain, hence this could influence the process implementation.
Size (Not Relevant: All BUs are of similar size, hence may not influence the process implementation.)
Organizational Structure (Not Relevant: Three BUs report to the same Delivery Manager, hence may not influence the process implementation)
Type of Work (Not Relevant: Three BUs are doing similar type of work hence may not influence the process implementation) |
| Sampling Factor Values: |
Retail (Customer): Supply Chain Management support to Retail Domain customer
E-learning (Customer): Learning Management support to E-learning domain customer
Talent Management (Customer): Registration, Exam and support to Talent Management Domain customer |
| Subgroups: |
RD: Retail Domain
13 People, 1 Basic Units
– Retail
ELD: E-learning Domain
11 People, 1 Basic Units
– E-learning
TMD: Talent Management Domain
19 People, 1 Basic Units
– Talent Management |