| Sampling Factors: |
Location: Only Manizales City
Customer (Not Relevant: Only GIS Services customers. The company uses the same process for all projects for all customers)
Size (Not Relevant: All service projects are small size, smaller than 15 people, which doesn”t affect the process.)
Organizational Structure (Not Relevant: All the projects are from the service department, which doesn”t affect the process.)
Type of Work (Not Relevant: Product Implementation and Support Services. The same process is used for all Services.) |