| Sampling Factors: |
Location (Not Relevant: There is only one location.)
Customer (Not Relevant: There is only one customer in the OU.)
Size (Not Relevant: Services and support processes do not change according to the size of the work.)
Organizational Structure (Not Relevant: Services and support processes do not change according to the organizational structure.)
Type of Work: Services and support processes do not change according to the type of work. As suggested in the Quality Tip, at least one sampling factor has been selected: Type of Work, and the entire organizational unit is the sample. |
| Sampling Factor Values: |
Maintenance (Type of Work): Software maintenance services for customer applications.
No Value (Type of Work): No Basic Units |
| Subgroups: |
SW Maintenance: Software Maintenance for Customer”s applications
10 People, 2 Basic Units
– Maintenance |