| Sampling Factors: |
Location (Not Relevant: All basic units are at same location, Pune.)
Customer (Not Relevant: Projects are broadly based on same set of standard processes and minor differences taken care of by tailoring; Not a critical sampling factor.)
Size (Not Relevant: Team size in the projects currently ranges 3-14. Currently projects are not classified into size buckets.)
Organizational Structure (Not Relevant: Currently there is no further structure within Software maintenance & Application support services.)
Type of Work: Type of work performed. |
| Sampling Factor Values: |
T (Type of Work): Ticket based
EA (Type of Work): Enhancement type projects that follows agile approach
ENA (Type of Work): Enhancement type projects that follows non-agile approach |
| Subgroups: |
1: Basic units that provide service based on tickets
22 People, 5 Basic Units
– T
2: These are enhancement type projects that follow agile approach
26 People, 3 Basic Units
– EA
3: These are enhancement type projects that follow non agile approach (waterfall based)
15 People, 2 Basic Units
– ENA |