| Sampling Factors: |
Location (Not Relevant: all work is performed at one location)
Customer: processes implemented on external projects may differ from processes implemented on internal projects
Size (Not Relevant: the organizational unit currently has one project)
Organizational Structure (Not Relevant: the project and support function are part of a single organizational group)
Type of Work (Not Relevant: the organizational unit currently has one project doing new development) |
| Sampling Factor Values: |
external (Customer): customer that are external to the organization
internal (Customer): customers that are internal to the organization |
| Subgroups: |
External Projects: Projects for customers that are external to the organization
16 People, 1 Basic Units
– external |