| Sampling Factor Values: |
Software development (Type of Work): Work that is executed to do the maintenance and new implementations on software products
Support and Implementation (Type of Work): Work that is executed to helpdesk (level 1 and 2), do the products installation, to do customer training
Commercial (Type of Work): work that is executed to sales and retain customers of SG product and services
Administrative (Type of Work): Work that is executed to support the administrative needs of SG (ex: financial, HR, account, etc)
Verification and Requirement (Type of Work): Work that is executed to do the test, help for customers and requirement elicitation of SG products, helpdeks level 3 |
| Subgroups: |
Software Development Subgroup: This subgroup is responsable to realize all maintenance and evolution of SG softwares (the main are: SGvx, SGFoods, SGFrente, SGContábil, SGLoja)
29 People, 3 Basic Units
– Software development
Support and Implementation Subgroup: This subgroup is responsible to maintain the contact (doing helpdesk, validation, implantation, etc) with more than 1700 customers that use the SG products. People are not specialized on specific products or services in this subgroup. They are trained to work in all activities that is necessary. This group realize verification and validation of requests of customers,too
39 People, 1 Basic Units
– Support and Implementation
Commercial Subgroup: This subgroup do the marketing, proposals, customer registration and prospecting
8 People, 1 Basic Units
– Commercial
Administrative Subgroup: This subgroup execute admistrative, finantial and HR activities
10 People, 1 Basic Units
– Administrative
Verification and Requirement Subgroup: This subgroup is responsable to do helpdesk, requirement elicitation, verification and validation for some specific requests of customers (that Support subgroup are not able to treat)
10 People, 1 Basic Units
– Verification and Requirement |