| Sampling Factors: |
Location (Not Relevant: Just on location – Maringá)
Customer (Not Relevant: All customers are similar (IT services for real state) and all services/projects are performed following the same processes (not depend of customer))
Size (Not Relevant: All projects/services are executed always for fixed number of people inside of teams. The teams are usually 5 – 9 people.)
Organizational Structure (Not Relevant: All parts of company are select to be appraised. All work under the organization use the same structure)
Type of Work: All work that is realized on SUB100. This can affect the process that is used. |
| Sampling Factor Values: |
Software development – Site (Type of Work): Work realized for people that do the understanding, development and delivery sites for customers. They use web technology and do the support, requirement elicitation, software development and delivery (many of them integrated with SUB100 software products)
Software development – Systems (Type of Work): work realized for people that do maintenance and development of SUB100 software products. They use Delphi and PHP technology
Support (Type of Work): Work that is realized to attend the customers needs related with SUB100 software products. Registry the needs of customers and execute the implantation of software (if necessary)
Administrative (Type of Work): work that involves all financial and strategy control of company, registration of new employees and administration the hiring process of the company.
Comercial (Type of Work): Work that is realized related with prospects of customers and maintenance of these customers |
| Subgroups: |
Comercial Subgroup: Subgroup that execute activities related with prospects of customers and maintenance of these customers
6 People, 1 Basic Units
– Comercial
Support Subgroup: Subgroup that attend the customers needs related with SUB100 software products. Registry the needs of customers and execute the implantation of software
6 People, 1 Basic Units
– Support
Administrative Subgroup: Subgroup that execute the activities of financial and strategy control of company and human resources control
5 People, 1 Basic Units
– Administrative
Site Subgroup: Subgroup that is responsable to executethe understanding, development and delivery of sites for customers.
8 People, 1 Basic Units
– Software development – Site
System Subgroup: Subgroup that execute the maintenance and development of SUB100 software products.
9 People, 2 Basic Units
– Software development – Systems |