- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: SYAC has only offices in Bogotá, Colombia, but customers and projects are distributed in all the Country, SYAC has not operations)
Customer (Not Relevant: Main kind of customers are in the Health Sector (Clinics, Hospitals, etc.), All the work is performed using the same processes and tools.))
Size: Implementation projects may adopt either most of the modules of the Health Care & Management system “Dinamica Gerencial” (Large Size Projects) or a few set of modules (Mid Small Size Projects)
Organizational Structure (Not Relevant: SYAC has 3 major areas: Operations, Development, and Commercial, All the three areas adopt the same processes and tools.)
Type of Work: The focus of the business is only in Health ERP implementation, Support and software development of new functionality. There are 2 types of projects; Implementation & Support and SW Development.)Sampling Factor Values: Large Size Projects (Size): Projects with most of the modules of the Health Care & Management system “Dinamica Gerencial”
Mid & Small Size Projects (Size): Projects with few modules of the Health Care & Management system “Dinamica Gerencial”
Implementation (Type of Work): Implementation & Support Projects with customers within Colombia
Support and software development of new functionality (Type of Work): Projects where either a new requirement or change is requested for the ERP productSubgroups: Large Implementation: Large Size Projects Implementation for Health Care & Management system
4 People, 1 Basic Units
– Large Size Projects
– Implementation
Mid & Small Implementation: Implementation for Mid & Small Size Projects for the Health Care & Management system
14 People, 5 Basic Units
– Implementation
– Mid & Small Size Projects
Mid & Small Support & Development: Mid & Small Support and software development of new functionality
15 People, 3 Basic Units
– Mid & Small Size Projects
– Support and software development of new functionality