- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Not Relevant: SYAC has only offices in Bogotá, Colombia, but customers and projects are distributed in all the Country, SYAC has not operations outside of Colombia and all the work is performed using the same processes and tools.)
Customer (Not Relevant: Not Relevant: Main kind of customers are in the Health Sector (Clinics, Hospitals, etc.), All the work is performed using the same processes and tools.)
Size: Implementation projects may adopt either most of the modules of the Health Care & Management system “Dinamica Gerencial” (Large Size Projects) or a few set of modules (Mid Small Size Projects)
Organizational Structure (Not Relevant: SYAC has 3 major areas: Operations, Development, and Commercial, All the three areas adopt the same processes and tools.)
Type of Work: The focus of the business is only in Health ERP implementation, Support and software development of new functionality. There are 2 types of projects; Implementation & Support and SW Development.)Sampling Factor Values: Large Size Projects (Size): Projects with most of the modules of the Health Care & Management system “Dinamica Gerencial”
Mid Small Size Projects (Size): Projects with few modules of the Health Care & Management system “Dinamica Gerencial”
Implementation & Support (Type of Work): Implementation & Support Projects with customers within Colombia
SW Development (Type of Work): Projects where either a new requirement or change is requested for the ERP productSubgroups: Large Size Implementation Projects: Large Size Projects for Implementation of the Health Care & Management system “Dinamica Gerencial”
32 People, 10 Basic Units
– Implementation & Support
– Large Size Projects
Mid Small Size Implementation Projects: Mid Small Size Projects for Implementation of the Health Care & Management system “Dinamica Gerencial”
16 People, 4 Basic Units
– Mid Small Size Projects
– Implementation & Support
SW Development: Maintenances and Enhancements for specific customer customizations or new functionality
9 People, 25 Basic Units
– SW Development