| Sampling Factors: |
Location (Not Relevant: All project work at the same location, i.e., Shanghai. The location factor does not affect on the processes.)
Customer (Not Relevant: All customers are similar: bank, insurance, and financial companies. The OU develops similar products for these customers. The customer factor does not affect on the processes.)
Size (Not Relevant: All projects are small and in similar sizes: 4-8 people. The size factor does not affect on the processes.)
Organizational Structure (Not Relevant: All projects belong to the same department, i.e., R&D department. The “organizational structure” factor does not affect on the processes.)
Type of Work: There are two types of work: development of marketing products and development of data product. In the former type of work, the product is delivered to the customer site. In the latter type of work, the product is provided through cloud service. |